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Mahanagar Gas Limited – Yet another stride towards digitisation

Mahanagar Gas Limited

Mahanagar Gas Limited (MGL), one of India’s leading City Gas Distribution businesses, expands its digital presence by introducing simple and easy-to-use digital solutions and alternatives for its CNG and PNG consumers. 

MGL has unveiled a Self Meter Reading option on its revised ‘MGL Connect’ App, as well as a WhatsApp chatbot for rapid customer help, in addition to a new user-friendly website. 

Recently, the Company developed ‘MGL Tez’ in collaboration with BEST, which allows users of four-wheeler CNG vehicles to book time slots for refueling at the special CNG facility given for them at certain BEST bus terminals. 

Users may now control their PNG connection, billing, and other data with the latest edition of the MGL Connect App. Customers can upload a snapshot of their meter to rapidly create bills based on real consumption and make payments. 

Mahanagar Gas Limited

MGL has offered the option of e-bill for all its PNG clients, which one can easily opt for by sending an SMS from their registered mobile number, to further encourage the green effort and decrease the use of paper. 

MGL’s new website is user-friendly, simple to navigate, and free of clutter. It encompasses all aspects of the end-user’s interaction with the company’s services and goods. MGL clients can pay their PNG bills by clicking on the ‘Quick Pay’ option on the front page, registering for a PNG connection, generating bills, examining bills, identifying CNG stations, and offering feedback to help us improve user experience. 

“With changing consumer behavior in mind, we are focusing on strengthening our digital platforms and introducing services that can keep up with the times.” “We developed self-meter reading, E-bills, WhatsApp chatbot services, and a newer, more user-friendly website to provide our customers with a seamless experience when using CNG or PNG,” stated Mr. Ashu Shinghal, CEO of CNG.