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DGCA issues show cause notice to Air India for non-compliance to regulations

DGCA

The Directorate General of Civil Aviation (DGCA) issued a show cause notice to Tata-owned Air India on Tuesday for violating various passenger-centric Civil Aviation Requirements (CAR).

The regulator stated in a statement that it believes it is critical to continuously increase passenger rights and guarantee that airlines operate under standardized circumstances consistent with best worldwide standards.

As a result, in 2010, the DGCA issued CAR Section-3, Series M Part IV titled “Facilities to be provided to passengers by airlines due to denied boarding, cancellation of flights, and delays in flights” to ensure appropriate protection for air travellers in the event of flight disruptions, particularly denied boardings, cancellations, and delays.

DGCA

Since May 2023, the agency has conducted ongoing inspections of scheduled domestic airlines at several major airports to guarantee compliance with passenger-centric CARS.

The regulator stated that similar inspections were conducted at key airports last year, and that a penalty of Rs 10 lakh was levied on Air India for similar non-compliance with CAR regulations on rejected boarding of passengers.